Google Pixel XL and Pixel smartphone owners will be pleased to learn that the company is gearing up to push out a software update, which will address the volume issue plaguing the handsets.
The latest news comes courtesy a company support staff who shared with a user that the update will be made available soon.
Responding to a query pertaining to the volume issue from a user called Dillon, Google's support staff Hank shared that the company had identified the problem and was looking to address the same.
The issue was highlighted in a conversation between the customer and the Google support team. The user was clearly frustrated with the new volume settings, which is almost 115% louder than the previous one.
Dillon cited his frustration regarding the setting which was quite low previously and the new one happened to be extremely loud. Even when the volume level is 50 percent, hardly anything seems to be audible.
"Google has already identified this as a known issue and is working to resolve this and a few others as soon as possible by way of an update," assured Hank.
As Tech Times reported earlier, there was an issue with the Google devices, which resulted in static distortion at high volume settings on the Pixel and Pixel XL devices.
Hardware Or Software Issue?
According to the support staff, the issue is not a hardware one but software related even though the user thought that a bug was affecting his handset.
The update to fix the issue will apparently roll out either by the end of March or the first week of April per reports. Google, however, has rejected this claim.
"To my knowledge, that information is not correct. The issue mentioned currently is known to affect a select build of device. The issue is known to be a hardware issue, and not software based. We are not currently offering refunds for this issue, but we would be glad to offer warranty service for affected devices," says the Google Support Team.
Those who are not willing to wait for Google to push out the update for the Pixel XL and the Pixel can get a refund by returning their handsets
The Verdict
There seems to be no clear understanding whether the problem is based on a software or a hardware defect. In case of a hardware issue, there will be no option but for the devices to be replaced. However, if it turns out to be a software problem, it can be fixed easily by the impending update
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